It doesn’t matter if you are a small organization or a large scale enterprise. If your business is the victim of an attack by hackers or malicious actors, you could be in for quite the headache that could take loads of time, money, and work to fix.
So, what do you do when you are staring down the barrel of an IT emergency? The first step is to remain calm, and then begin following these steps.
Hack Attack? Here’s How to Handle It
If your business is hacked or otherwise in the midst of an IT problem, you don’t want to waste any time to get things back to the way they should be. Here are some of the first steps you need to take to make sure you get the hackers out of your network and scrub it clean:
· Call your IT team. If you are not a system administrator or part of the IT team, you need to make sure your tech guys are on the case right away. When you are the victim of a hack, time is something that is not on your side. You will want your IT team to begin investigating the hack right away.
· Begin a public relations sweep. If confidential data like credit card information or personal data of customers were stolen in a breach on your company, the law requires that you inform anyone who could have been affected. Prepare a statement to let affected folks know about the breach, and assure them that your team is working to stop the hack as soon as possible.
· Discover the vulnerability and patch it. If hackers got into your system, this means they found a vulnerability and exploited it. Your IT team should look for any potential vulnerabilities and patch them so that the affected systems will no longer be accessible to outsiders.
A dedicated IT team is a must for any organization that deals with technology and holds confidential data. In the event of a hack, IT disaster recovery is one of the first things you should be thinking about, because you don’t want a headache like this to happen again.